What We Do
Client Bill of Rights
Each of us has individual responsibilities but we always work as a team. We have the staff to truly provide full service to our clients and we commit the resources to make sure you are 100% happy with your experience.
Always. Not only is it bad manners not to return phone calls – it is bad business. If you have ever been dissatisfied with another service company that failed to live up to your expectations, it’s likely that your dissatisfaction began when they failed to follow this simple practice of good business etiquette.
We know your time is valuable. If you have a concern or question about your plan or coverage, give us a call. You can trust that we will follow through promptly with a solution. If it is important to you, it is important to us.
It is your money and you darn well have a right to know where it goes including how we are compensated and what the insurance company charges are. We furnish commission schedules on demand. If a product has a fee or load, that will be communicated up front.
In most instances, we are paid directly by the insurance company when everything is complete so what you see is what you pay. There are no hidden or extra fees and our services do not raise the cost of the product.
We will never give advice without first thoroughly understanding a client’s needs. Each relationship is separate and private and we will always respect your confidentiality.
We do not use emotionally manipulative or narcissistic selling tactics such as high pressure, shame, guilt, or embarrassment. We will treat everyone with dignity and respect.
Our back office is not overseas or in another state. We are real people, right here where you are, and are available when you need us. You are always welcome to come in and say hi.
We are not the biggest firm but we are the best because we always operate as a team and are committed to your needs. We are not a collection of agents like some of our competitors where we are in a rent and secretary sharing environment to save money or pool commissions. When you work with us, you will be in a select group and will know it by the superior level of attention you will receive. This is our competitive edge.
We still sell individual and family plans in-house including health insurance, travel insurance, life insurance, DI and LTC. This is a major commitment on our part and we do it because it is necessary to fully support our business/group clients. We don’t indiscriminately market these products but for a client, referral, family, or friend who needs help, we are there for you with the same professionalism that we use with our larger clients.
All team members continuously train and learn to stay current with a constantly changing environment including the rules, regulations, products, and software. It is our never-ending commitment to be at the top of our game.
God gave us two ears and one mouth and we try to use them in that proportion.
Thank you! We are grateful for your business and won’t forget it.
🇨🇭 WE ARE 🇨🇭
‘As Tight-Lipped as Swiss Bankers’
We are – extremely aware of how important and sensitive your
personal information is.
We will – respect your privacy 100% of the time.
We are – fully HIPAA compliant have had rigorous internal controls
and training to protect you and your information.