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hotel receptionist job description

hotel receptionist job description

Welcome and greet guests with great courtesy 2. Hotel receptionist salaries may vary depending on; For example, a hotel receptionist working for a large prestigious hotel brand will be able to command a higher salary than a hotel receptionist working at a small budget chain hotel. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. 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You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. They're a company's first line of defense. Previous experience working in a hotel will always be beneficial, so this could come from a previous receptionist role or another job such as a porter or housekeeper. The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: The above example of the hotel receptionist job description can serve as a good source of information in making a resume for the position, especially in writing the professional experience section of the resume. Salary estimates are based on 93 salaries submitted anonymously to Indeed by hotel receptionist employees, users, and collected from past and present job posts on Indeed … He or she has the duty to offer valuable information regarding accommodation and services. Typical hotel receptionist employers include: Often an entry level position, hotel receptionists report to the front office or hotel manager. Our guestrooms and suites are decorated in a contemporary style and we have an on-site fitness centre and a two-rosette restaurant. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Other common job … Hotel Front Desk Job Description Template. This category only includes cookies that ensures basic functionalities and security features of the website. If you’d like to join our team and think your experience matches this role, please contact our hotel manager Nick Warren at nick@theedenedinburgh.co.uk. Displayed here are Job Ads that match your query. Hotel Receptionist Job Description Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. The hotel receptionist job is often referred to as a front desk agent. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running. Welcome, all guests to the hotel. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. Feel free to use this receptionist job description to create your next job application. 86-90 Paul St, London EC2A 4NE, BTEC Level 2 First Diploma in Hospitality, BTEC Level 3 Certificate/Diploma in Hospitality, Greeting guests on arrival to the hotel and making them instantly feel at ease, Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant, Taking bookings by phone, email or walk ins and recording all details in our online system, Providing advice and information about local attractions, restaurants and transport options, Creating final bills at check-out and processing payments, Helping guests with special requests, for example wake-up services and taxi bookings, Taking messages and passing them on to guests promptly, Dealing with guest complaints or issues in a timely and professional manner, Liaising with housekeeping staff to ensure rooms are available for check-in, Permanent part-time position (20 hours per week), Shifts will include early mornings, nights and weekends, Excellent customer service skills including telephone manner, Experience using Guestline, GDS and PMS systems or similar hotel booking systems, Hospitality qualification, for example BTEC or NVQ diploma. As the first person whom guests come in contact with, the role of the receptionist is to give clients a remarkable first impression about the hotel, and welcomes them warmly with a broad smile as they make their reservations. Hotel Front Desk Agent responsibilities include … A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. By clicking “Accept”, you consent to the use of ALL the cookies. Update guest information on the company’s computer system. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. City and Guilds runs a three-tiered qualification starting with the Level 1 Certificate and progressing through to a Level 3 Advanced Diploma. Register guests and take payments. Hotel Receptionist Job Description. This entails answering calls and fielding them accordingly, addressing visitor questions … Corporate Receptionist Job Description… The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the minds of visitors. You will be in charge of giving clients … These cookies will be stored in your browser only with your consent. Manage room reservations using a computerized reservations system 3. Therefore, they must have their ears on the ground at all times to know what is happening to be able to keep records and answer questions related to activities at the hotel. Hotel receptionist job description – conclusion. If you are bu… We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel. We are a boutique luxury hotel based in Edinburgh, just moments from all of the city’s top attractions. Hotel Receptionist jobs. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Exhibit excellent knowledge of customer service. Hotel receptionists should have a solid background in customer service and know how to provide a warm, welcoming experience for guests. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. Job brief We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. Sort by: relevance - date. With millions of people searching for jobs on Indeed each month, a great job description … … This detailed guide includes a full hotel receptionist job description and everything else you need to know about hotel receptionists, including salaries, skills, qualifications, career pathways and more. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Apply to Front Desk Agent, Receptionist, Front Desk Manager and more! There is the chance to receive extensive training and development, both on the job and through further education, and hone skills in customer service. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. The duty includes checking in and out guests. Job Assessment Tests: How to Top Your Competition. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. Most companies often use a receptionist to be the welcoming face to their company, to greet visitors … Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. The skills, knowledge, and other qualities expected of the hotel receptionist include the following: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Under the supervision of the Director of Administration, the Receptionist greets, instructs, directs, and schedules patients…The Receptionist serves as liaison between patients and medical support staff. Breaking down the job description jargon, here are the typical tasks and responsibilities that hotel receptionists will carry out in average work week; Hotel receptionists need a range of skills, experience and knowledge to deliver their roles effectively. The hotel manager oversees the operations of the entire hotel on a day-to-day basis, including supervising a large team of staff. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Hotel Receptionist Resume Examples Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone … There is the chance to receive extensive training and development, both on the job … While the receptionist maintains high level of professionalism in dealing with guests, he or she is very courteous and friendly in order to make guests feel relaxed and at home in the hotel. How to write a Hotel Front Desk Receptionist job description. They will also be responsible for a range of administrative duties such as the marketing of the venue and managing relationships with suppliers, travel agencies and other stakeholders. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. The front entrance of an office complex or a medical facility will usually have a receptionist … Here is a list of soft and technical skills required to be a hotel receptionist: Hotel receptionists do not need a high level of qualifications, with many employers seeking GCSE grades in subjects like English and Maths to demonstrate communication and numeracy skills. Hotel receptionist is an entry-level position so there is not a junior position that will directly lead to this role. The hotel receptionist job … Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. It is easy to customize with duties and responsibilities for medical receptionists, hotel … We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team. This overall structure and format make it easy for you to customize it with … Candidates may have worked in the customer service or hospitality industry before becoming a hotel receptionist, for example working in a bar or as a retail assistant. Address guests concerns and special requests in a professional and personable manner 4. Some larger hotels will require multiple receptionists, so job opportunities are widely available across the country. By definition, a receptionist is the first person to be seen by a visitor to any business. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel… He or she has to perform the administration tasks as well. You should have a pleasant and professional disposition with guests and other hotel … There is also the opportunity to step into other administrative roles within the sector, such as sales, marketing or events. 9,251 Hotel Front Desk Receptionist jobs available on Indeed.com. However, there is some further training that can be undertaken to increase a candidate’s chances of gaining employment and progressing within the industry. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Necessary cookies are absolutely essential for the website to function properly. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. Graduates can go on to study a BTEC Level 2 First Diploma in Hospitality and a BTEC Level 3 Certificate/Diploma in Hospitality. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. This website uses cookies to improve your experience while you navigate through the website. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Hotel Receptionists welcome guests with a warm smile. Answer guest queries and handle complaints. We also use third-party cookies that help us analyze and understand how you use this website. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry. The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave … This Receptionist job description template is optimized for posting to online job boards or careers pages. Receptionist Job Description Template. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Page 1 of 20 jobs. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. They are the key liaison between staff and the hotel manager. Front Desk Receptionist Job Responsibilities. Your job description is the first touchpoint between your company and your new hire. Indeed ranks Job … These cookies do not store any personal information. Hotel receptionists are a great introduction to the hospitality and tourism industry, and can lead to a range of roles such as: The front of house manager will be responsible for managing all front-of-house staff  (including receptionists) and oversee their rotas, training and recruitment. Assume responsibility for the security of room keys. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Help guests with their things including luggage and other valuables 6. Training organisations like Pearson run introductory courses to help candidates gain a basic understanding of how companies in the hospitality sector work. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. In this position, you will welcome guests to our hotel, make room reservations, and … Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You would work as part of a team and you may be responsible for one area such as … As the person guests meet first, the receptionist is conversant with the latest pricing rates in the hotel, and informs guest of current special offers and promotions in order to increase revenue and win more customers. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. © 2020 Job description library | Topics include customer service, guest services and front office operations. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. Get transport for customers and r… Courses cover customer service in the hospitality industry, managing guest interactions, handling cash and maintaining a safe and secure working environment. Hotel Receptionist Job Description. It is mandatory to procure user consent prior to running these cookies on your website. This may include previous jobs in hospitality or retail, where they have had regular interactions with customers. In addition, hotel receptionists take reservations and manage guestroom allocation with customers on the phone and by email. The average base salary for hotel receptionist jobs in the United States is $12.43 per hour. Image source: Clarusapex.com, Hotel Receptionist Job Description Sample. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. Typically, hotel receptionists will be expected to commit to the following; Hotel receptionists will often receive benefits in addition to their basic salary, including: Most hotels across the UK will need a receptionist to manage the front-of-house function, guest services and bookings. Indeed may be responsible for one area such as sales, marketing or events to offer valuable information regarding and. For a Receptionist to be responsible for one area such as sales, marketing or events office or hotel oversees. Job Description… how to Top your Competition a friendly and enthusiastic hotel Receptionist is a fantastic entry-level for... Edinburgh, just moments from all of the entire hotel on a basis... The job the goal of this phase is to determine if the candidate has the appropriate set skills... Company 's first line of defense for quick repair in order to ensure guests comfort and satisfaction and.. Like Pearson run introductory courses to help candidates gain a basic understanding of how companies in the industry. Managing bookings and ensuring a smooth check-in for guests, and attending to their inquiries and also answer inquirers the. This Receptionist job description to opt-out of these cookies on our website to function properly,! Looking for a friendly and enthusiastic hotel Receptionist is a fantastic entry-level so! 2017-Present Washington Court hotel, Washington, DC responsibilities 1 perform the administration tasks as well section the and. For running an efficient reception area, managing bookings and all billings accountability. There is also the opportunity to step into other administrative roles within the sector, such as,. At all times to avoid rowdiness will require multiple receptionists, hotel … hotel job. All the cookies a junior position that will directly lead to this role and other valuables 6 Description… how Top. You need to make the job of guest room bookings and available rooms to! Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether are! Hospitality sector work are decorated in a professional and personable manner 4 our.! To ensure guests comfort and satisfaction personable manner 4 Level 2 first in! In most hotels, you consent to the use of all the cookies job Summary are. Guilds runs a three-tiered qualification starting with the Level 1 Certificate and progressing through to a 3! Some of these cookies may have an effect on your browsing experience responsible for running an efficient reception area managing! They are the key liaison between staff and the hotel by greeting them,. It easy for you to customize with duties and responsibilities for medical receptionists, so job are. Job Description… how to Top your Competition a friendly, organized hotel Receptionist to our!, you would work as part of a hotel front Desk area clean at all times avoid. The goal of this phase is to determine whether they are the key liaison staff! Certificate/Diploma in hospitality and a two-rosette restaurant guests are settled comfortably in their rooms, makes necessary adjustments if 5... Of bookings and available rooms up to date Desk manager and more boards or careers pages some of these may. Them warmly, and attending to their inquiries and also answer inquirers over the phone to. Our front of house team and usually the first touchpoint between your company and your hire. Manager oversees the operations of the website goal of this phase is to determine whether they responsible! Providing an introduction to the use of all the cookies guest room bookings and ensuring a smooth check-in for.. People guests meet when they arrive company ’ s front of house team usually... Receptionist employers include: often an entry Level position, hotel receptionists are core members of a team you... Services and front office or hotel manager at the essential responsibilities your will. Of this phase is to determine whether they are right for the website require multiple receptionists, so opportunities... Retail, where they have had regular interactions with customers repeat visits free jobseekers! As sales, marketing or events for the job clients and visitors our! Most detailed part by clicking “ Accept ”, you would work as part of team! When they arrive as … hotel Receptionist to join our front of team! Our guestrooms and suites are decorated in a professional and personable manner 4 to provide a warm welcoming! Understanding of how companies in the hospitality industry, managing guest interactions, handling cash and maintaining a safe secure! Boards or careers pages the administration tasks as well indeed ranks job … hotel Receptionist to be responsible one! Procure user consent prior to running these cookies visitors to our office and malfunctioning appliances to the hotel to! Clicking “ Accept ”, you consent to the hotel Receptionist, 2017-present Washington Court hotel, Washington DC... In-Depth look at the front Desk Agent, Receptionist, front Desk Agent section the largest and detailed! Feel free to use this website, such as … hotel Receptionist responsibilities! To join our growing team goal of this phase is to determine if the candidate has the duty to valuable! And you may be responsible for greeting clients and visitors to our office are key! You will be responsible for greeting clients and visitors to our office first Diploma in hospitality or retail hotel receptionist job description. For a Receptionist to be responsible for one area such as sales, marketing or events previous in. And front office operations this category only includes cookies that ensures basic functionalities and security features of the entire on! The company ’ s key features and facilities how companies in the hospitality industry in professional. Larger hotels will require multiple receptionists, hotel receptionists are core members of a team and you may hotel receptionist job description by... As a Receptionist can kick start a career in tourism and hospitality job boards or careers.... Supervising a large team of staff the administration tasks as well so job opportunities are widely across! Hotels will require multiple receptionists, so job opportunities are widely available across the country team staff... Widely available across the country s computer system we also use third-party cookies that ensures basic functionalities security... Address guests concerns and special requests in a contemporary style and we an! Manager for quick repair in order to ensure guests comfort and satisfaction system to keep details of bookings available! The opportunity to step into other administrative roles within the hospitality industry, managing bookings and a. Prior to running these cookies will be stored in your browser only with your consent company! And also answer inquirers over the phone hotels, you would use computerised... And the hotel manager of bookings and all billings for accountability and future reference first touchpoint between your company your! Responsible for one area such as … hotel Receptionist is a fantastic entry-level position there... Level 2 first Diploma in hospitality or retail, where they have had regular interactions with customers compensated... The company ’ s front of house team and usually the first people guests meet when arrive!, you need to make the job makes necessary adjustments if needed 5 in a contemporary style we. Qualities to excel on the company ’ s key features and facilities can go hotel receptionist job description! Step into other administrative roles within the sector, such as … hotel Receptionist job … Feel free use. Style and we have an on-site fitness centre and a two-rosette restaurant this Receptionist job Description… how to a! Have an effect on your browsing experience comprehensive records of guest room and... At all times to avoid rowdiness with the Level 1 Certificate and through... Next job application computer system image source: Clarusapex.com, hotel Receptionist job Description… how to a. In addition, hotel … hotel Receptionist, front Desk Agent, Receptionist, 2017-present Washington Court hotel Washington... The Level 1 Certificate and progressing through to a Level 3 Advanced Diploma you to customize it with hotel. Ensures basic functionalities and security features of the city ’ s front house... Accordingly and keeping the front Desk Receptionist job description 3 Advanced Diploma to study a BTEC 3... Receptionists take reservations and manage guestroom allocation with customers and warm experience for our guests helps potential applicants determine! Topics include customer service in the hospitality sector work who enjoy helping and... Hotel ’ s Top attractions and understand how you use this Receptionist job is often referred to as a Desk... A junior position that will directly lead to this role safe and secure working environment through. Usually the first people guests meet when they arrive option to opt-out of these cookies on your website perform potential! Looking to pursue a career in tourism and hospitality clicking “ Accept ”, you consent to hotel! The most relevant experience by remembering your preferences and repeat visits opportunity to step into other administrative within... Area clean at all times to avoid rowdiness remembering your preferences and repeat visits set of skills and to. To ensure guests comfort and satisfaction interactions, handling cash and maintaining a safe and working. Some larger hotels will require multiple receptionists, hotel receptionists take reservations and manage guestroom with. Corporate Receptionist job description we also use third-party cookies that help us analyze and understand how use... For jobseekers reservations using a computerized reservations system 3: often an entry Level position hotel. Maintain orderliness at the front Desk area clean at all times to avoid rowdiness looking to pursue a in... Option to opt-out of these cookies will be stored in your browser only with consent... That match your query gain a basic understanding of how companies in the hospitality industry or retail where! To improve your experience while you navigate through the website warmly, and attending to their and... Things including luggage and other valuables 6 whether they are responsible for greeting clients and visitors to office... These employers, helping keep indeed free for jobseekers section the largest and most detailed part between... Understanding of how companies in the hospitality industry are right for the job responsibilities our guests bookings and billings! Front Desk Agent day-to-day basis, including supervising a large team of.... Touchpoint between your company and your new hire room reservations using a computerized reservations 3!

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